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Senior Director of Customer Success

Company: VirtualVocations
Location: Vista
Posted on: October 23, 2024

Job Description:

A company is looking for a Senior Director of Customer Success with experience in a SaaS environment.



Key Responsibilities

Represent the Voice of the Customer and optimize internal processes for efficiency
Lead multiple teams focused on customer retention, growth, and digital transformation initiatives
Analyze data to drive KPIs and collaborate with cross-functional teams on customer needs


Required Qualifications

8+ years of experience in Customer Success, Account Management, Operations, or Business Development in a SaaS environment
4+ years of direct leadership experience
Proven understanding of Customer Success concepts and execution strategies
Experience in building post-sale operations for small and large enterprise customers
Experience with leading technical and contract migrations is strongly encouraged

Keywords: VirtualVocations, Florence-Graham , Senior Director of Customer Success, Executive , Vista, California

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